Shipping Policy

At MAXCOOL SHOP, we take great care in preparing and shipping your jewelry safely and on time. The following Shipping Policy outlines how we process, dispatch, and deliver your orders both domestically and internationally.

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation. Custom-made or pre-order items may require additional time; in such cases, we will notify you via email with an estimated dispatch date.

2. Shipping Rates

Shipping costs are calculated at checkout based on your location and selected delivery method. We occasionally offer free shipping promotions, which will be clearly indicated during checkout.

3. Delivery Estimates

Estimated delivery times depend on your region and courier performance. Delivery times may vary during busy seasons, holidays, or due to unforeseen logistical delays.

4. Tracking and Notifications

Once your order has been dispatched, you will receive an email with tracking information. You can use this link to follow the shipment status at any time. If tracking shows no updates for several days, please contact us and we will assist directly with the courier.

5. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at info@maxcoolshoplimited.com within 7 days of delivery. We will initiate an investigation with the courier and work to resolve the issue as quickly as possible.

6. Address Accuracy

It is the customer’s responsibility to provide an accurate shipping address. MAXCOOL SHOP is not liable for failed deliveries caused by incorrect or incomplete information provided during checkout. Please review your address carefully before confirming your order.

7. Order Changes and Cancellations

Once an order has been processed for shipping, we are unable to modify or cancel it. If you realize an error, contact us immediately, and we will do our best to intercept or correct it if possible.

8. Force Majeure

We are not responsible for delays or failures in delivery due to events beyond our control, including but not limited to weather conditions, strikes, customs delays, or transportation disruptions.

9. Contact

For any questions related to shipping, please contact us at:

MAXCOOL SHOP LIMITED
29626 Office Suite 29a, 3/F., 23 Wharf Street, London, England, SE8 3GG
info@maxcoolshoplimited.com