Privacy Policy

This Privacy Policy explains how MAXCOOL SHOP LIMITED (“we”, “us”, or “our”) collects, uses, discloses, and safeguards your personal information when you visit or make a purchase from our website. By using our services, you consent to the data practices described in this policy.

1. Information We Collect

We collect several types of information to provide and improve our services:

• Personal Information: name, email, shipping and billing address, and phone number.
• Payment Information: credit or debit card data, processed securely via payment gateways (we never store full card details).
• Technical Information: browser type, IP address, device data, and interaction logs for analytics purposes.
• Cookies: small files stored on your device that help personalize your shopping experience.

2. How We Use Your Information

We process your personal data to provide, maintain, and improve our services. Specifically, we use the information to:

• Process orders, payments, and deliveries.
• Communicate order updates, support messages, and promotional offers.
• Maintain and improve our website’s functionality and user experience.
• Comply with legal obligations and prevent fraud.

3. Data Retention

We retain your information for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce agreements. When data is no longer required, it is securely deleted or anonymized.

4. Data Sharing and Disclosure

We share information only with trusted third parties essential to operating our business, such as payment processors, couriers, analytics providers, and hosting platforms. We do not sell or rent your personal data to any third party.

5. Security

We implement industry-standard measures to protect your personal data, including encryption, secure storage, and limited employee access. However, no online system is 100% secure, and we cannot guarantee absolute protection against unauthorized access.

6. Cookies and Analytics

Our website uses cookies to understand visitor behavior and improve the shopping experience. Some cookies are essential for basic site functionality, while others help us analyze traffic patterns. You can disable non-essential cookies in your browser settings at any time.

7. Your Rights

Under applicable law, you have the right to access, rectify, or erase your personal data, and to restrict or object to certain types of processing. To exercise these rights, contact us at info@maxcoolshoplimited.com.

8. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure that such transfers comply with data protection laws and that your rights remain safeguarded through appropriate contractual safeguards.

9. Children’s Privacy

Our website and services are not directed toward children under 16. We do not knowingly collect personal information from minors. If you believe your child has provided personal data, please contact us for prompt deletion.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. The revised version will be posted on this page with the effective date updated accordingly.

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

MAXCOOL SHOP LIMITED
29626 Office Suite 29a, 3/F., 23 Wharf Street, London, England, SE8 3GG
info@maxcoolshoplimited.com